Refund & Cancellation Policy

Effective Date: January 1, 2026

 

At JoyRise Art, we strive to provide high-quality products and services that support creativity and wellness. This policy explains our procedures for returns, refunds, cancellations, and rescheduling.

 

1. Returns & Refunds for Physical Products

• Contact us first at info@joyriseart.com before returning any product.

• Returns must be handled according to our instructions.

• Physical products must be unused, in their original packaging, and in resalable condition.

• Customers are responsible for return shipping unless the return is due to a JoyRise Art error.

• Refunds will be issued to the original payment method after we receive and inspect the returned product.

 

2. Digital Products

• Digital products, including downloads, online courses, or digital art files, cannot be refunded once downloaded or accessed.

• Digital products are for personal use only and cannot be shared, resold, or distributed.

 

3. Cancellations & Rescheduling for Services

• Services include workshops, classes, coaching, and facilitated sessions.

• Cancellations within 24 hours of the session or no-shows will result in 100% of the service fee retained.

• Rescheduled services must be booked within 30 days of the original date, subject to availability and at the discretion of JoyRise Art.

 

4. How to Initiate a Return, Refund, or Reschedule

• Email info@joyriseart.com with your order number, date, and reason for return, cancellation, or rescheduling.

• We will provide instructions and confirm any applicable fees.

 

5. Exceptions

• Exceptions may be made at the discretion of JoyRise Art for damaged or defective products.

 

6. Contact

JoyRise Art, LLC

Website: www.joyriseart.com

Email: info@joyriseart.com